Putting Your Client First
There are moments when I just need some person time. ‘Person time’ is not a typo. When you work from home, there’s plenty of personal time. It’s great. No one judges you when you talk to yourself, work in the shower, or cover the entire floor with paper.
But, I’ve found “person time,” getting around other people, is also very important. It constantly sparks new ideas and gives me things on which to dwell. For example, I was at Starbucks the other day and overheard a conversation I still can’t get out of my head. (I wasn’t eavesdropping, I promise! Those tables are just so close.)
Two businesswomen were discussing how they interact with clients, specifically what helpful tips they choose to share and not share.
The general consensus between the two was even if it was best for the client to share all of their expertise, they were not going to. They were worried this would make them irrelevant. In essence, they wanted to make sure they got paid.
As a new business owner, I understand the dilemma. I can relate. Getting paid is important. But the idea of not putting my client first makes my stomach churn.
I am committed to always making the best decision for my client, even if that means losing their business hopefully only for a short time.
Why? Because it’s the right thing to do. And, because anyone who is successful knows that even if a client understands what you do, they normally can’t do it nearly as well or as efficiently. They are a professional in a different field.
What do you think? Do you hold all the how-to’s close to your chest or do you give them to your clients and help them succeed?